Effective Date: December 01, 2024
At MyUnityCodes, we strive to ensure your satisfaction with every purchase. However, due to the nature of digital products, refunds are only granted under specific circumstances. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds are granted solely at our discretion and are typically available under the following circumstances:
1.1. Non-Functioning Products
- The Product does not function as described or is defective.
- You have reported the issue to us within 14 days of purchase.
- The issue cannot be resolved after reasonable support efforts.
1.2. Unauthorized Transactions
- The purchase was made without your authorization, and you have reported it promptly.
- Proof of unauthorized access or fraudulent activity is required.
1.3. Duplicate Purchases
- You accidentally purchased the same Product more than once.
- Refunds for duplicate purchases will only be issued if the second purchase has not been downloaded or used.
1.4. Misleading Product Information
- The Product significantly differs from the description or preview provided on the platform.
2. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- Change of Mind: You decide you no longer want or need the Product.
- Compatibility Issues: The Product is not compatible with your specific version of Unity, hardware, or software unless explicitly guaranteed.
- Downloaded Products: Once a Product has been downloaded, refunds are generally not available unless the Product is proven defective.
- Modification or Damage: The Product has been modified, or issues arise from user actions.
- Delayed Support: Delays in receiving support from the Product creator do not qualify for a refund unless explicitly stated.
3. Requesting a Refund
To request a refund, please follow these steps:
Contact Us: Send an email to [email protected] with the following details:
- Order ID
- Name of the Product
- Description of the issue or reason for the refund request
- Proof of purchase (e.g., payment receipt or confirmation email)
Provide Evidence:
- If the Product is defective, include screenshots, error logs, or other relevant details.
- If claiming an unauthorized transaction, provide proof such as bank statements or reports of fraudulent activity.
Resolution Time:
- We will review your request and respond within 5-7 business days.
4. Refund Process
If your refund request is approved:
- Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: It may take up to 10 business days for the refund to appear in your account, depending on your payment provider.
5. Chargebacks
If you initiate a chargeback without contacting us first to resolve the issue:
- Your account may be suspended or terminated.
- Any further purchases may be restricted.
We encourage open communication to resolve disputes amicably.
6. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website, and continued use of our services signifies your acceptance of the updated terms.
7. Contact Us
For any questions or concerns about our Refund Policy, please reach out to:
MyUnityCodes
9528 25 Hwy, Halton Hills, Ontario, Canada
Email: [email protected]
We appreciate your understanding and are committed to ensuring a positive experience with MyUnityCodes. Thank you for your support!
