Understanding the MyUnityCodes refund policy can help you navigate the process if you ever need a refund for your asset purchase. This article will provide clear information on how to request a refund, what’s eligible, and how to handle refund-related issues.
When Are Refunds Eligible?
Refunds are typically available under certain conditions:
Technical Issues:
If an asset is not working as described, or if it’s incompatible with your Unity version, you may be eligible for a refund.
Duplicate Purchases:
If you accidentally purchase the same asset multiple times, a refund may be issued for the duplicate purchase.
Non-Delivery of Purchased Asset:
If you are unable to download or access the asset you’ve purchased, you may be eligible for a refund.
Refund Exclusions
Used Assets:
Once an asset has been downloaded and used, it may not be eligible for a refund unless it’s faulty or broken.
Change of Mind:
Refunds are generally not issued for change of mind or if you no longer need the asset.
How to Request a Refund
Request via Account:
To request a refund, go to your order history in your MyUnityCodes account, find the purchase in question, and click on the “Request Refund” option. Provide a brief explanation of why you are requesting the refund.
Refund Processing Time:
Once a refund request is submitted, it may take up to 5 business days for MyUnityCodes to review and process the request. You will be notified via email once your refund is processed.
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